What to Do When Your Ad Account Gets Disabled from Advertising

Having your ad account disabled from advertising can be a frustrating experience, especially if you heavily rely on paid advertising to promote your business or products. However, it’s important to stay calm and take the necessary steps to resolve the issue. In this blog post, we will guide you through the process of dealing with a disabled ad account and provide some helpful tips to prevent it from happening again in the future.

1. Understand the Reason for the Disablement

The first step is to understand why your ad account was disabled. Facebook, Google, and other advertising platforms have strict policies in place to maintain the integrity of their platforms and protect users from fraudulent or inappropriate content. Common reasons for ad account disablement include violating advertising policies, repeatedly failing to comply with platform guidelines, or engaging in suspicious activities.

Reach out to the advertising platform’s support team to get specific details about the reason for the disablement. This will help you identify any potential issues that need to be addressed.

2. Review and Rectify the Violations

Once you have identified the reason for the disablement, thoroughly review your ad account and campaigns to identify any potential violations. This could include using prohibited language or images, promoting restricted products or services, or violating any other advertising policies.

If you find any violations, rectify them immediately. Remove any non-compliant ads, adjust your targeting or messaging, and make sure your future campaigns adhere to the platform’s guidelines. It’s essential to demonstrate your commitment to following the rules to regain access to your ad account.

3. Appeal the Disablement

If you believe your ad account was disabled by mistake or if you have made the necessary changes to comply with the platform’s policies, you can appeal the disablement. Most advertising platforms have an appeal process in place that allows you to present your case and request a reconsideration of the disablement.

Prepare a well-written and concise appeal that clearly explains the steps you have taken to rectify the violations and prevent them from happening again. Provide any supporting evidence, such as screenshots or documentation, to strengthen your case. Be patient during the appeal process, as it may take some time for the platform to review and respond to your appeal.

4. Explore Alternative Advertising Platforms

While waiting for your ad account to be reinstated, consider exploring alternative advertising platforms to continue promoting your business. There are several other platforms available, such as Twitter Ads, LinkedIn Ads, or native advertising networks, that may provide an opportunity to reach your target audience.

Research these platforms and evaluate their suitability for your business. Create new campaigns and monitor their performance to determine if they can be a viable alternative or complement to your existing advertising strategy.

5. Implement Preventive Measures

Once your ad account is reinstated, it’s crucial to implement preventive measures to avoid future disablements. Review and familiarize yourself with the advertising platform’s policies and guidelines to ensure compliance.

Regularly monitor your ad account and campaigns for any potential violations or issues. Stay up to date with any policy changes or updates from the platform to adapt your advertising strategy accordingly.

Consider implementing a review process for your ads before they go live. This can involve having a second set of eyes to check for any potential violations or using ad verification tools to scan your ads for compliance.


Having your ad account disabled from advertising can be a setback, but it’s important to approach the situation calmly and take the necessary steps to resolve the issue. Understanding the reason for the disablement, rectifying any violations, appealing the disablement if necessary, exploring alternative platforms, and implementing preventive measures can help you regain access to your ad account and prevent future disablements.

Remember, maintaining compliance with advertising policies and guidelines is crucial for the long-term success of your advertising campaigns and your business as a whole.

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